Case Study

Improving customer satisfaction through personalized service at oceanview

Location

Louisiana

Resort

OceanView

Room

Couple date

Facilities

Pool, AC, Lunch, Fitness center

Inhaling the sensation of the ocean from your room

OceanView located in a popular tourist destination had received feedback from guests about the impersonal and inconsistent service provided by staff. The hotel management decided to implement a personalized service approach to improve customer satisfaction and retain loyal customers.

our results

The implementation solutions resulted in significant

Customer satisfaction

The hotel’s customer satisfaction scores showed a significant improvement

Increased revenue

The hotel’s revenue witnessed a positive growth trend

Engaged staff

Online reviews contributed to increased bookings and revenue.

Engaged reputation

The staff became more motivated due to the comprehensive training

BOOK NOW

Book your dream stay now

01. Make an appointment

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02. Select room

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03. Confirm payment

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04. Enjoy your bed

Praesent commodo cursus magna, vel scelerisque nisl consectetur et.

Case Study

Improving customer satisfaction through personalized service at oceanview

our results

The implementation solutions resulted in significant

BOOK NOW

Book your dream stay now

01. Make an appointment

02. Select room

03. Confirm payment

04. Enjoy your bed

hb0i1@accor.com

+48 573 207 970

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